FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Age Restriction
Below are some of are common questions about orders
Who can purchase from Geek Pouches?
You must be at least 21 years old and currently use tobacco or nicotine products. Sales to minors are strictly prohibited.
How do you verify age at Geek Pouches?
We verify your age via an online age-checking system before you can enter the site and again during checkout.
Product Information
Below are some common questions about geek pouches products
What makes Geek Pouches different from other nicotine pouches brands?
Geek Pouches are designed with quality and customer satisfaction as our top priorities. Unlike dry or bland alternatives, our pouches deliver perfect moisture for a smooth, long-lasting experience packed with bold and vibrant flavors. Additionally, our pouches are completely tobacco leaf-free, offering a cleaner and more enjoyable nicotine experience. With Geek Pouches, you’re not just choosing nicotine - you’re choosing a better, more satisfying moment.
This version highlights your brand’s quality, flavor, and tobacco-free aspects while inviting customers to experience more than just a product.
What type of nicotine do Geek Pouches contain?
Our pouches contain pharmaceutical-grade synthetic nicotine, specifically Nicotine Beta-Cyclodextrin for purity and consistency.
Do Geek Pouches contain tobacco?
No, Geek Pouches do not contain tobacco; they use synthetic nicotine that is not extracted from the tobacco plant.
What are the available nicotine strengths?
Geek Pouches come in a range of nicotine strengths to suit different preferences (please specify your product nicotine levels, e.g., 4mg, 6mg, 8mg).
What ingredients are in Geek Pouches?
Ingredients vary by flavor but generally include synthetic nicotine, a fiber base, sweeteners, flavorings, and moisture agents. For detailed ingredient lists, please check individual product pages.
How do I use Geek Pouches?
Place one pouch between your upper lip and gum. Enjoy the sensation for up to 30 minutes, then dispose of the pouch properly.
What if I accidentally swallow a pouch?
The product is not intended to be swallowed. If you accidentally swallow it and notice any symptoms, please seek medical advice promptly.
Can Geek Pouches help me quit smoking?
Geek Pouches are designed as an alternative to traditional nicotine products. Consult your healthcare provider for smoking cessation advice.
Orders & Payments
Below are some common questions about order exchange and payment methods
What payment methods does Geek Pouches accept?
We accept all major credit and debit cards.
Do I have to create an account?
No, you can place orders as a guest without creating an account. However, we strongly recommend registering an account with Geek Pouches. This allows you to easily track your current and past orders, and saves your shipping address for faster checkout in the future. Signing up is simple — just click “Sign In” at the top right corner of our website, then select “Create New Account” at the bottom.
For wholesale customers, creating an account is mandatory. You will need to register with us and provide a valid business license to access wholesale pricing and services.
This version ensures clarity for regular customers during guest checkout and encourages account creation while explicitly stating the wholesale registration and license requirements.
How can I cancel my order?
We are processing your order the same day once you have placed it. Therefore, please reach out to our customer service team as soon as possible if you wish to cancel your order. If your package has been shipped, your order can no longer be cancelled.
Can I return or exchange my order?
Due to the nature of nicotine products, we do not accept returns. If your order arrives damaged or incorrect, please contact customer support for a replacement or refund.
Shipping & Delivery
Below are some common questions about Shipping & Delivery options
Do you ship to all states/regions?
Due to regulations, some states or regions might be excluded from shipping. Please check shipping policy for latest details.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email for real-time updates.
How much does shipping cost?
Shipping costs depend on the delivery option selected. Free shipping may be available for orders over 49$.
Where does Geek Pouches ship?
We ship nationwide within the USA. Some states may have restrictions based on local laws.
Customer Support
How to get feedback?
What if I have questions not answered here?
Please contact Geek Pouches customer support via email/contact form, and we will be happy to assist you.
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